Wednesday, December 07, 2016

Fixing things to make things right and having them run smoothly

It would be nice if things ran smoothly all the time. Sometimes, they do. Other times, they go horribly wrong.

As you know, I changed cell phone providers in late October. Last month, I noticed a number of issues with my first bill:

  • I had asked for unlimited Canada-wide long-distance calling. It wasn't applied to my plan. As a result, my talking to my guy over the phone for a month racked up $31 worth of charges.
  • I was promised a $10 per month discount on my monthly rate. It never got applied either.
So, I called the company on a Sunday. I spoke to a guy who was helpful on the whole. 

He was great to reimburse me for the long-distance charges and added unlimited Canada-wide calling to my plan. My guy and I are roughly a two-hour drive away from each other, so it makes sense to have unlimited calling since we chat a lot.

I was advised that the second point could be fixed if I switch from being a business customer to a residential one. I have a corporate discount, which is why I ended up being a business customer. Still, it's ridiculous to transfer my account over simply for a discount.

I told my guy about the whole situation. He was annoyed. He has also dealt with similar issues when he changed to his corporate account. He's used to it, unfortunately.

Last week, I contacted my sales rep. She advised that she was driving. She asked that I call her. I was about to have lunch, so I didn't.

I remembered to call her today. She checked. Sure enough, the discount was not applied. She is having that slapped on. I will also get reimbursed for the previous month.

And then, there's work.

Whenever we have a software release, our user guides need to be uploaded to a special repository for folks to access at any time. In the past, three of us would upload each guide one at a time. The work was not difficult. Rather, it was extremely time-consuming.

This past weekend, I tried a new tool that allows you to upload all guides at once. The catch is to load the details correctly. You then press a few buttons and everything runs smoothly.

I triple-checked my information. On Monday, I uploaded all 117 user guides. No errors! 

My colleague then kicked off another build to order the documents in our repository. In less than a day, we were done.

I told him that it was the most stress-free upload that we have ever worked on. He commended the fact that I was meticulous with all details, which helped. Everything ran perfectly.

It was a good day. Let's hope for more of them.


  1. I have absolutely no clue as to why phone companies (both cell and land) can't get billing straight any time you make a change and/or upgrade. Hope your sales rep does get everything straightened out.

    Congratulations on the awesome deployment of user guides.

    Hugs and blessings...Cat

  2. Thanks, Cat. I'm hoping that everything gets fixed in my account. I'll need to follow up, which seems to be the norm these days!