Helpdesk, and hard and soft options

My guy is doing well in Turkey. Sadly, he is having laptop issues.

"I'm with the IT helpdesk," he said.
"Oh, no. What's wrong?" I asked him.
"I can't connect to our network," he replied.
"Are you going through the Sarah certificate way or are you doing the soft token?" I asked him.
"I like Sarah," he said, likely with a grin.
"Of course. You love the female persuasion," I replied.
"You know me too well," he noted.
"If you choose the soft option, you may get hard," I suggested.

It's fun that we can make an annoying problem fun. He left the helpdesk guy to do his thing as my guy said goodnight to me and went off to bed.