Transparency on shipping and the toll on the Internet when many are working from home

It appears that my modem will be delivered later on today. I just got a bill for the courier service. Interesting.

I'm not upset about paying $11.30 for shipping. It would have been nice if someone at my ISP had said, "Since you have been with us for eight years, we're giving you a new modem. However, we will be billing you for shipping." Transparency would have been nice.

Again, it's not a huge deal. The modem-router is probably worth $150 and I am hopeful that it will improve the quality of my Internet connection.

Yesterday, my colleague and friend had a chat with me about work. My connection had cut out briefly. She had the same issue with hers earlier in the day when she was in a meeting.

I have a feeling that since a lot of us are online, data connections will go through some hiccups these days.