The last time I had to deal with my insurance company, I was on hold for nearly two hours. This time, I decided to call at 7 pm. I got a representative immediately.
The downside? There was so much feedback on her end. I could hear a male colleague and a female colleague more clearly than my representative. It was frustrating and difficult, but I managed to get through this call that lasted nearly fifty minutes.
At least it's done. Some cool things happened:
- Because I use an app to monitor my driving habits, I got at 25% discount on my insurance rate for the year. I saved roughly $1,100.
- My insurance rate has dropped $13 a month with the new car.
I thanked the woman for helping me out. I let her know that it wasn't her fault that the background was super noisy, but her manager may be able to do something.
I hope to get a survey. She'll get a high rating, but hearing all that noise in the background and envisioning the call centre's sound setup needs help.
It's the Labour Day long weekend coming up. I'm glad that I can spend some time with my car before it gets traded in.
