Late checkout, noise, and customer service

It's December. Where did this year go?

I am at home, ending my staycation. My last evening at the hotel was nice. After work, I headed to the check-in counter and asked the man there if I could do a late checkout on Saturday. He asked when. I said 2 pm. He made it 3 pm. Nice!

He asked me how my stay was. I said that it was great. The only bad thing was construction along highway 401. Drilling and construction starts between 10 pm to 11 pm, and runs overnight. I said that it's rather disruptive. The good thing is that I come equipped with earplugs, so I'm good.

He apologized and advised that hotel management has asked the construction folks to change the time. It obviously hasn't helped. This construction is building a train line underground.

What I did expected was a knock on the door an hour after I had talked to him. He personally came up to my room to deliver some snacks and drinks, to apologize for the noise. I appreciated it and thanked him.

That's great customer service. Sadly, this construction goes until 2021.