I was supposed to get a $10 per month discount on my plan. She managed to reimburse me for the last two months and add it to my plan going forward. However, to get this discount required moving my account from a business one to a residential one. Okay, no big deal.
What she did instead was create two accounts for me. One was a temporary one (why, I haven't got a clue) and the other was my new one. I get a corporate discount. Apparently, she applied this discount to the temporary one and not my actual account. I didn't figure this detail out until I spoke with a representative over the phone.
She also failed to give me Canada-wide long-distance calls on my plan yet again. So, this issue alone prompted me to call to have it slapped on.
The service representative did a fantastic job fixing everything. I was impressed. I am a happy camper. My cell phone provider also increased my data limit each month. I have a ridiculous 7 GB each month. I don't know what I am going to stream away from home now!
On a wonderful note, one of my favourite music duos included two of my photos taken at their show in Toronto on the band's Facebook page. I am over the moon and about to faint!