I got my insurance advisor's name and sent him an e-mail. He was kind to not only write to me, but also call me.
He let me know that there are problems with this link. He first offered to get an appraiser to come to my home to inspect my car's damage. He then asked where I wanted to get my car fixed. I had a shop that I worked with in the past. He let me know that it does both appraisals and the actual work.
He arranged to get my claim information to them and I could simply drop by. After getting my winter tires installed, I drove over there.
The man helping me was nice, but not all there. He couldn't find my claim number after we verified it three times. He finally found it in his system.
He then couldn't get the printer to work. His counterpart wasn't wearing a mask when the sign on the door clearly stated that everyone needed a mask. Hmm...
He then asked whether I knew what my deductible was. I said that it was waived because I had reported the incident to the police. He asked me to check with my insurance. I said no. I got that fact from my insurance advisor this morning.
Sure enough, this guy saw the note that my insurance advisor had made on waiving the deductible. Yes, I don't need to do any checking.
Weird. I had a better experience my first time at this shop. Maybe he needed some caffeine.
oh i cant stand it when people cant get their act together and then turn around and ask YOU to check this that and the other when we've already done the checking! anyway i hope it all goes smoothly for u.
ReplyDeleteYeah, it was annoying dealing with that twice. With the claim number, I said to him that I didn't change it. When he finally read that my deductible was waived, I rubbed it in that I didn't need to check with my advisor. Such a pain dealing with incompetence!
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